--- title: Adding questions, photo capture and document signing to a journey description: Collect the right details at sign-in. Add custom questions, badge photos and signed NDAs or inductions to any ArrivalsHQ visitor journey. --- [Skip to content](https://knowledgebase.clearooms.com/adding-questions-photo-capture-and-document-signing-to-a-journey#main-content) ![Colour Transparent](https://knowledgebase.clearooms.com/hs-fs/hubfs/Colour%20Transparent.png?width=1672&height=313&name=Colour%20Transparent.png) Open main navigation Close main navigation - [Contact us](https://2feg9n.share-eu1.hsforms.com/2LEUbrOfJTIe01qcEQusU5w) [Contact us](https://2feg9n.share-eu1.hsforms.com/2LEUbrOfJTIe01qcEQusU5w) How can we help you? - There are no suggestions because the search field is empty. 1. [Clearooms Knowledge Base](https://knowledgebase.clearooms.com/?hsLang=en-gb) 2. [Arrivals HQ](https://knowledgebase.clearooms.com/arrivals-hq?hsLang=en-gb) 3. [Journeys](https://knowledgebase.clearooms.com/arrivals-hq?hsLang=en-gb#journeys) # Adding questions, photo capture and document signing to a journey ## Capture everything you need from visitors in one smooth sign-in You can add extra steps to any sign-in journey to collect the information you need from visitors. This guide covers three of the most useful: asking a question, taking a photo for the visitor badge, and asking visitors to read and sign a document such as an NDA or site induction. **Before you start** You need admin access to **ArrivalsHQ** in the Clearooms portal. Photo capture is an **Arrivals HQ Plus** feature, and Document to sign is an **Arrivals HQ Essentials** feature. To add a document, upload it to your document library first, or upload it from the step itself. See **Creating and editing a sign-in journey** for an introduction to the journey builder.   **1. Add a step to your journey** 1. Go to **ArrivalsHQ \> Journeys \> Journeys** and select the journey you want to change. 2. Find the module you need in the module library on the left. You can use the search box at the top. 3. Drag the module onto the canvas and drop it where you want it in the journey. 4. Select **Configure** (the cog) on the new step to set it up. **The modules covered in this guide are:** - **Ask a question** and **Ask them to type an answer**, in the **Ask** group. - **Photo capture**, in the **Capture** group. - **Document to sign**, in the **Compliance** group. ***The Ask group in the module library*** ![](https://knowledgebase.clearooms.com/hs-fs/hubfs/image-png-Nov-11-2026-03-21-37-0118-PM.png?width=220&height=226&name=image-png-Nov-11-2026-03-21-37-0118-PM.png)  **2. Ask a question** Use **Ask a question** when visitors choose from a set of answers, for example which event they are attending. Use **Ask them to type an answer** when you want a free-text reply instead. In the step settings, on the **Content** tab: - **What do you want to ask?** Enter your question. - **Supporting line (optional):** add a short hint underneath, such as what to do if their answer is not listed. - **How many answers?** Choose **One answer** or **Tick all that apply**. - **How should the answers look?** Choose **Tiles** (up to 8 answers) or a **Searchable list** for longer lists. - **Answers:** enter between two and eight answers. Each one appears as a button on the kiosk. Use the arrows to reorder them and **Add an answer** to add more. - **Then:** for each answer, choose whether the visitor **Carries on with the journey** or is **Sent to sign out**. - **They have to answer:** leave this on to make the question compulsory, or turn it off to let visitors skip it. Select **Apply changes** to save the step. ***Ask a question settings*** ***![](https://knowledgebase.clearooms.com/hs-fs/hubfs/image-png-Nov-11-2026-03-27-00-5767-PM.png?width=270&height=459&name=image-png-Nov-11-2026-03-27-00-5767-PM.png)***   ***How the question appears on the kiosk*** ***![](https://knowledgebase.clearooms.com/hs-fs/hubfs/image-png-Nov-11-2026-03-28-22-7043-PM.png?width=389&height=238&name=image-png-Nov-11-2026-03-28-22-7043-PM.png)***   **Tip** Each answer is saved under an **Answer key**. You can use it in a **Fork by** branch or a step’s **Show this step when** rule to send visitors down different routes depending on their answer.   3. Add photo capture The **Photo capture** step uses the kiosk camera to take the visitor’s photo for their badge. In the step settings, use **Let visitors skip the photo** to decide whether the photo is optional. When it is switched off, the photo is mandatory and the visitor cannot continue without one.   ***Photo capture settings*** ***![](https://knowledgebase.clearooms.com/hs-fs/hubfs/image-png-Nov-11-2026-03-26-06-0431-PM.png?width=370&height=335&name=image-png-Nov-11-2026-03-26-06-0431-PM.png)*** On the kiosk, the visitor selects **Take photo**, or **Skip** if skipping is allowed. ***Taking a photo at the kiosk*** ![](https://knowledgebase.clearooms.com/hs-fs/hubfs/image-png-Nov-11-2026-03-29-32-3551-PM.png?width=518&height=320&name=image-png-Nov-11-2026-03-29-32-3551-PM.png)  **4. Add a document to sign** The **Document to sign** step asks visitors to read and sign a document, such as an NDA, a confidentiality agreement or a site induction. 1. In the step settings, under **Document**, select **Pick from library** to choose a document you have already uploaded, or **Upload document** to add a new one. 2. Check the document shows as **Linked**. 3. Select **Apply changes**. Signed copies are kept in line with your organisation’s retention policy, which you can change under **Compliance**. ***Document to sign settings*** ![](https://knowledgebase.clearooms.com/hs-fs/hubfs/image-png-Nov-11-2026-03-30-26-3604-PM.png?width=325&height=389&name=image-png-Nov-11-2026-03-30-26-3604-PM.png) On the kiosk, the visitor reads the document, signs in the signature box, ticks to confirm they have read and agree to it, and selects **Agree & continue**. ***Signing a document at the kiosk*** ![](https://knowledgebase.clearooms.com/hs-fs/hubfs/image-png-Nov-11-2026-03-31-10-4783-PM.png?width=471&height=291&name=image-png-Nov-11-2026-03-31-10-4783-PM.png)  **5. Show a step only to some visitors** Every step has a **Show this step when** section. Select **Edit conditions**, or open the **Logic** tab, to show the step only when certain rules match, for example only to contractors. Leave it empty to show the step to every visitor. 6\. Preview and publish 1. Select the **Preview** (eye) icon on a step to see it in the live preview, or select **Preview as visitor** to run through the whole journey. 2. Select **Publish** to send your changes to your tablets.  **Tips** - Only ask what you need. 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