--- title: ArrivalsHQ Reports Overview description: The Reports overview (shown in the portal as Insights) is the home page of ArrivalsHQ reporting. It summarises who has visited, when they arrived and how they checked in, for the date range you choose. --- [Skip to content](https://knowledgebase.clearooms.com/arrivalshq-reports-#main-content) ![Colour Transparent](https://knowledgebase.clearooms.com/hs-fs/hubfs/Colour%20Transparent.png?width=1672&height=313&name=Colour%20Transparent.png) Open main navigation Close main navigation - [Contact us](https://2feg9n.share-eu1.hsforms.com/2LEUbrOfJTIe01qcEQusU5w) [Contact us](https://2feg9n.share-eu1.hsforms.com/2LEUbrOfJTIe01qcEQusU5w) How can we help you? - There are no suggestions because the search field is empty. 1. [Clearooms Knowledge Base](https://knowledgebase.clearooms.com/?hsLang=en-gb) 2. [Arrivals HQ](https://knowledgebase.clearooms.com/arrivals-hq?hsLang=en-gb) 3. [Reports](https://knowledgebase.clearooms.com/arrivals-hq?hsLang=en-gb#reports) # ArrivalsHQ Reports Overview ## The Reports overview (shown in the portal as Insights) is the home page of ArrivalsHQ reporting. It summarises who visited, when they arrived, and how they checked in for the date range you choose. ### **How to open it** 1. In the Clearooms portal, go to **Settings \> ArrivalsHQ**. 2. In the left-hand menu, under **Management**, select [**Reports \> Overview**.](https://portal-staging.clearooms.com/settings/arrivalshq?tab=insights) ### **Choose a date range** Use the buttons at the top of the page to set the period every card and chart uses: - **Last 7 days** - **Last 30 days** (the default) - **Last 90 days** - **Custom:** Pick your own start and end dates Select **Refresh** to load the latest data without leaving the page. ### **Headline figures** | **Metrics** | **What it shows** | | --- | --- | | Check-ins | Total visitor check-ins in the period, compared with the previous period of the same length | | Avg visit | Average time visitors spent on site | | Busiest day | The day of the week with the most check-ins | | Repeat visitors | The share of visitors seen more than once | | Companies | The number of distinct organisations that visited | ### **Charts** - **Arrivals over time:** Daily arrivals, split into walk-in and pre-registered visitors. - **Busiest hours:** Check-ins by hour of the day, useful for planning reception cover. - **Check-in method:** How visitors arrived on site (for example, at the kiosk or by QR code). - **Visitor types:** The share of arrivals by visitor type, such as contractor or guest. - **Top companies:** The organisations that visit most often. ### **Reception activity** This panel totals the work your reception handled in the period: check-ins, invitations sent, QR check-ins, documents acknowledged, signatures, host emails and check-out emails. ### **Exporting** Select **Download CSV** at the top of the page to export the whole report, or the **CSV** button on an individual chart to export just that data. 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