--- title: Black Listing User Accounts description: Learn how account owners can request that certain users be blacklisted to prevent Clearoom's staff from impersonating them. Understand the impact on support access and how to contact your Customer Success Manager (CSM) to set this up. --- [Skip to content](https://knowledgebase.clearooms.com/black-listing-user-accounts#main-content) ![Colour Transparent](https://knowledgebase.clearooms.com/hs-fs/hubfs/Colour%20Transparent.png?width=1672&height=313&name=Colour%20Transparent.png) Open main navigation Close main navigation - [Contact us](https://2feg9n.share-eu1.hsforms.com/2LEUbrOfJTIe01qcEQusU5w) [Contact us](https://2feg9n.share-eu1.hsforms.com/2LEUbrOfJTIe01qcEQusU5w) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledgebase.clearooms.com/?hsLang=en-gb) 2. [General](https://knowledgebase.clearooms.com/general?hsLang=en-gb) 3. [Troubleshooting](https://knowledgebase.clearooms.com/general?hsLang=en-gb#troubleshooting) # Black Listing User Accounts ## Manage User Impersonation Access and Blacklist Specific Users in Clearooms. At Clearooms some of our internal users such as our Customer Success Managers automatically have access to impersonate any user on your account. This allows us to view the portal as the individual user would and provide support to any questions as well as identify any issues should they arise. The account owner of a company can request that we black list certain users if you would rather we did not have access to impersonate. If you would like to put this in place please contact your designated Customer Success Manager (CSM). You can find the email address for your CSM in the [support page](https://portal.clearooms.com/settings/account/support). 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