--- title: Clearooms Support description: Discover the Clearooms Support Page for administrators. Access live chat, submit tickets, connect with your dedicated Customer Success Manager, and explore our Knowledge Base. Get step-by-step guidance and 24/7 resources to make the most of Clearooms. --- [Skip to content](https://knowledgebase.clearooms.com/clearooms-support#main-content) ![Colour Transparent](https://knowledgebase.clearooms.com/hs-fs/hubfs/Colour%20Transparent.png?width=1672&height=313&name=Colour%20Transparent.png) Open main navigation Close main navigation - [Contact us](https://2feg9n.share-eu1.hsforms.com/2LEUbrOfJTIe01qcEQusU5w) [Contact us](https://2feg9n.share-eu1.hsforms.com/2LEUbrOfJTIe01qcEQusU5w) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledgebase.clearooms.com/?hsLang=en-gb) 2. [Support](https://knowledgebase.clearooms.com/support?hsLang=en-gb) # Clearooms Support ## Explore our range of support options, from your dedicated Customer Success Manager to 24/7 resources, designed to ensure you get the most out of Clearooms. Our Clearooms Support Page provides several convenient ways for administrators to get assistance. You can access our support options through the [settings page](https://portal.clearooms.com/settings/account/support) in the Clearooms portal or via the "Help" button on your toolbar. Here's how you can reach us: - **Raise a Ticket** - Submit requests for new features, ask questions, or report issues. - **Live Chat** - Chat with our support team for a quick response (AI operated during non-working hours). - **Dedicated Customer Success Manager (CSM)** - Get direct support from your CSM, who can be reached via: - Phone - Email - Video conference - Book via calendar link. - **Knowledge Base** - Access in-depth articles and guides at [https://knowledgebase.clearooms.com/](https://knowledgebase.clearooms.com/?hsLang=en-gb) ![CS](https://knowledgebase.clearooms.com/hs-fs/hubfs/CS.jpg?width=670&height=242&name=CS.jpg) ### **New Customer Journey** Our goal is to support you every step of the way as you explore the amazing features we have to offer. We want you to feel confident navigating our user-friendly platform. This is how we will get you started: 1. **Meet your dedicated CSM** - Every new customer is assigned a Customer Success Manager to assist with any questions or support you may need. Your CSM is here to ensure you get the most out of Clearooms. You will be sent an introductory email with all the direct contact details you need. 2. **Onboarding Call** - Your CSM will share a link to their calendar so you can schedule an onboarding session. This interactive video call covers essentials like setting up floor plans, branding, and booking resources such as desks and meeting rooms. It's also a great time to ask questions and receive guidance on any areas of the system. 3. **Ongoing Support** - After onboarding, we hope you feel ready to make the most of Clearooms. Should you need further assistance, our support options are always available. ### **Support Hours** Our support team is available during UK business hours (Monday to Friday, 9am to 5:30pm). However, live chat (with AI support during non-business hours), the knowledge base, and ticketing are available 24/7. ### **SLA's** - **Priority: Critical** A problem which would make the system inoperable or unworkable. **Response time: 2 Hours** - **Priority: SEVERE** A problem which would make the system operationally inconvenient in use. **Response time: 3 Hours** - **Priority: MEDIUM** A problem which is inconvenient but does not reduce the system's operational capacity. **Response time: 5 Hours** - **Priority: MINOR** A problem of a minor nature. **Response time: 24 Hours** - [FAQs](https://knowledgebase.clearooms.com/faqs?hsLang=en-gb#main-content) - [General](https://knowledgebase.clearooms.com/faqs?hsLang=en-gb#general) - [Hosting & Security](https://knowledgebase.clearooms.com/faqs?hsLang=en-gb#hosting-security) - [Desk Booking](https://knowledgebase.clearooms.com/faqs?hsLang=en-gb#desk-booking) - [Meeting Rooms](https://knowledgebase.clearooms.com/faqs?hsLang=en-gb#meeting-rooms) - [Getting started](https://knowledgebase.clearooms.com/getting-started?hsLang=en-gb) - [General](https://knowledgebase.clearooms.com/general?hsLang=en-gb#main-content) - [Troubleshooting](https://knowledgebase.clearooms.com/general?hsLang=en-gb#troubleshooting) - [Desks](https://knowledgebase.clearooms.com/general?hsLang=en-gb#desks) - [Meeting Rooms](https://knowledgebase.clearooms.com/general?hsLang=en-gb#meeting-rooms) - [Admin Settings](https://knowledgebase.clearooms.com/general?hsLang=en-gb#admin-settings) - [Planning](https://knowledgebase.clearooms.com/general?hsLang=en-gb#planning) - [Reports](https://knowledgebase.clearooms.com/reports?hsLang=en-gb) - [Settings](https://knowledgebase.clearooms.com/settings?hsLang=en-gb#main-content) - [Users](https://knowledgebase.clearooms.com/settings?hsLang=en-gb#users) - [Desk Settings](https://knowledgebase.clearooms.com/settings?hsLang=en-gb#desk-settings) - [Meeting Room Settings](https://knowledgebase.clearooms.com/settings?hsLang=en-gb#meeting-room-settings) - [Room Display App Settings](https://knowledgebase.clearooms.com/settings?hsLang=en-gb#room-display-app-settings) - [Services](https://knowledgebase.clearooms.com/settings?hsLang=en-gb#services) - [Account Settings](https://knowledgebase.clearooms.com/settings?hsLang=en-gb#account-settings) - [Event Management](https://knowledgebase.clearooms.com/settings?hsLang=en-gb#event-management) - [Visitor Management](https://knowledgebase.clearooms.com/settings?hsLang=en-gb#visitor-management) - [Custom Fields](https://knowledgebase.clearooms.com/settings?hsLang=en-gb#custom-fields) - [Multi-Factor authentication](https://knowledgebase.clearooms.com/settings?hsLang=en-gb#multi-factor-authentication) - [Manager Settings](https://knowledgebase.clearooms.com/settings?hsLang=en-gb#manager-settings) - [Billing](https://knowledgebase.clearooms.com/settings?hsLang=en-gb#billing) - [Status](https://knowledgebase.clearooms.com/settings?hsLang=en-gb#status) - [Support](https://knowledgebase.clearooms.com/support?hsLang=en-gb) - [Security](https://knowledgebase.clearooms.com/security?hsLang=en-gb#main-content) - [SSO, SCIM Apps & Integrations](https://knowledgebase.clearooms.com/security?hsLang=en-gb#sso-scim-apps-integrations) - [Privacy](https://knowledgebase.clearooms.com/security?hsLang=en-gb#privacy) - [Desk Booking App](https://knowledgebase.clearooms.com/desk-booking-app?hsLang=en-gb) - [Room Display App](https://knowledgebase.clearooms.com/room-display-app?hsLang=en-gb) - [Video Tutorials](https://knowledgebase.clearooms.com/video-tutorials?hsLang=en-gb#main-content) - [Getting Started With Clearooms](https://knowledgebase.clearooms.com/video-tutorials?hsLang=en-gb#getting-started-with-clearooms) - [Clearooms Desk Booking App: Getting Started With Clearooms](https://knowledgebase.clearooms.com/video-tutorials?hsLang=en-gb#clearooms-desk-booking-app-getting-started-with-clearooms) - [Desks](https://knowledgebase.clearooms.com/video-tutorials?hsLang=en-gb#desks) - [Meeting Rooms](https://knowledgebase.clearooms.com/video-tutorials?hsLang=en-gb#meeting-rooms) - [Smart Booking And Favourites](https://knowledgebase.clearooms.com/video-tutorials?hsLang=en-gb#smart-booking-and-favourites) - [Clearooms Room Display App](https://knowledgebase.clearooms.com/video-tutorials?hsLang=en-gb#clearooms-room-display-app) - [Apps And Integrations](https://knowledgebase.clearooms.com/video-tutorials?hsLang=en-gb#apps-and-integrations) - [Users](https://knowledgebase.clearooms.com/video-tutorials?hsLang=en-gb#users) - [Office Plan](https://knowledgebase.clearooms.com/video-tutorials?hsLang=en-gb#office-plan) - [Desk Neighbourhoods & Meeting Zones](https://knowledgebase.clearooms.com/video-tutorials?hsLang=en-gb#desk-neighbourhoods-meeting-zones) - [My Bookings](https://knowledgebase.clearooms.com/video-tutorials?hsLang=en-gb#my-bookings) - [Services](https://knowledgebase.clearooms.com/video-tutorials?hsLang=en-gb#services) - [Kiosk](https://knowledgebase.clearooms.com/video-tutorials?hsLang=en-gb#kiosk) - [Custom Fields](https://knowledgebase.clearooms.com/video-tutorials?hsLang=en-gb#custom-fields) - [Who's In](https://knowledgebase.clearooms.com/video-tutorials?hsLang=en-gb#whos-in) - [Status](https://knowledgebase.clearooms.com/video-tutorials?hsLang=en-gb#status) - [Help Centre](https://knowledgebase.clearooms.com/video-tutorials?hsLang=en-gb#help-centre) - [OpenSpaces](https://knowledgebase.clearooms.com/video-tutorials?hsLang=en-gb#openspaces) - [Parking Spaces](https://knowledgebase.clearooms.com/video-tutorials?hsLang=en-gb#parking-spaces) - [OpenSpaces](https://knowledgebase.clearooms.com/openspaces?hsLang=en-gb) - [Parking Spaces](https://knowledgebase.clearooms.com/parking-spaces?hsLang=en-gb#main-content) - [Parking Misuse Reporting](https://knowledgebase.clearooms.com/parking-spaces?hsLang=en-gb#parking-misuse-reporting) [![Colour Transparent](https://knowledgebase.clearooms.com/hs-fs/hubfs/Colour%20Transparent.png?width=1672&height=313&name=Colour%20Transparent.png "Colour Transparent")](http://clearooms.com) [mailto:support@email.com](mailto:support@email.com) Copyright © 2025, clearooms.com