--- title: Setting Up Your ArrivalsHQ Brand Identity description: Learn how to set up your ArrivalsHQ branding by adding your display name, welcome line, sub-line and logos for light and dark kiosk modes. --- [Skip to content](https://knowledgebase.clearooms.com/customising-your-branding#main-content) ![Colour Transparent](https://knowledgebase.clearooms.com/hs-fs/hubfs/Colour%20Transparent.png?width=1672&height=313&name=Colour%20Transparent.png) Open main navigation Close main navigation - [Contact us](https://2feg9n.share-eu1.hsforms.com/2LEUbrOfJTIe01qcEQusU5w) [Contact us](https://2feg9n.share-eu1.hsforms.com/2LEUbrOfJTIe01qcEQusU5w) How can we help you? - There are no suggestions because the search field is empty. 1. [Clearooms Knowledge Base](https://knowledgebase.clearooms.com/?hsLang=en-gb) 2. [Arrivals HQ](https://knowledgebase.clearooms.com/arrivals-hq?hsLang=en-gb) # Setting Up Your ArrivalsHQ Brand Identity ## Your brand identity is the first thing visitors see when they arrive. Your display name, welcome line, sub-line and logos are applied to every kiosk, badge, email and PDF for your organisation. This guide shows you how to add your display name, write your welcome line and sub-line, upload your logos and save your changes. **1. Open the Branding page** - Log in to the Clearooms portal, go to your Settings and select the ArrivalsHQ tab. - In the left-hand menu, under Admin, select Settings and then Branding. You will find these settings in the Brand identity section on the left of the page. The Kiosk live preview on the right shows how your changes will look on the kiosk. The Brand identity section ![Screenshot 2026-11-11 at 12.10.33](https://knowledgebase.clearooms.com/hs-fs/hubfs/Screenshot%202026-11-11%20at%2012.10.33.png?width=670&height=526&name=Screenshot%202026-11-11%20at%2012.10.33.png)   **2. Add your display name** In Display name on kiosk, enter your organisation's name as you want visitors to see it. For example, Clearooms CS. **3. Write your welcome line** The Welcome line is the main greeting on the kiosk idle screen, the screen visitors see before they tap to sign in. - Enter a short, friendly greeting. For example, Welcome to Clearooms CS Kiosk. - The welcome line supports up to 60 characters. - It is shown in your accent colour on the kiosk. **4. Write your sub-line** The Sub-line sits under the welcome line. Use it to reassure visitors about how long signing in takes. For example, We'll let your host know you're here. They will be with you shortly.  The welcome line and sub-line on the kiosk ![Screenshot 2026-11-11 at 14.47.14](https://knowledgebase.clearooms.com/hs-fs/hubfs/Screenshot%202026-11-11%20at%2014.47.14.png?width=565&height=505&name=Screenshot%202026-11-11%20at%2014.47.14.png) **5. Upload your logos** ArrivalsHQ uses two versions of your logo, so it stays clear whether the kiosk is in light or dark mode. To upload a logo: 1. Under the logo you want to add, select Choose file (or Choose new file to replace an existing logo). 2. Select your logo file and open it. 3. Check how it looks in the Kiosk live preview. To remove a logo, select Remove under it. Upload your light and dark logos ![Screenshot 2026-11-11 at 11.19.05](https://knowledgebase.clearooms.com/hs-fs/hubfs/Screenshot%202026-11-11%20at%2011.19.05.png?width=670&height=166&name=Screenshot%202026-11-11%20at%2011.19.05.png) **Using a dark or scheduled theme?** Always upload a dark-background logo. Without one, a dark logo can be hard to see on the dark kiosk screen. **6. Preview and save your changes** Use the Light mode / Dark mode button above the preview to check both logos. When you make a change, an Unsaved changes bar appears at the bottom of the page. 1. Select Save changes to apply your brand identity to every kiosk, badge, email and PDF. 2. Or select Discard to undo everything since your last save. The Unsaved changes bar ![Screenshot 2026-11-11 at 11.23.15](https://knowledgebase.clearooms.com/hs-fs/hubfs/Screenshot%202026-11-11%20at%2011.23.15.png?width=670&height=55&name=Screenshot%202026-11-11%20at%2011.23.15.png)   **Tips** - Use your organisation's everyday name for the display name, not its full legal name, if that is how visitors know you. - Keep your welcome line short so it is easy to read from a distance. - Use the sub-line to set expectations, for example how long sign-in takes. - Use Set up from your website at the top of the Branding page to have ArrivalsHQ suggest your display name, welcome copy and logo for you.   - [FAQs](https://knowledgebase.clearooms.com/faqs?hsLang=en-gb#main-content) - [General](https://knowledgebase.clearooms.com/faqs?hsLang=en-gb#general) - [Hosting & Security](https://knowledgebase.clearooms.com/faqs?hsLang=en-gb#hosting-security) - [Desk Booking](https://knowledgebase.clearooms.com/faqs?hsLang=en-gb#desk-booking) - [Meeting Rooms](https://knowledgebase.clearooms.com/faqs?hsLang=en-gb#meeting-rooms) - 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