---
title: Desk & Parking Space Cancellation Reasons
description: Cancellation reasons help you capture why users no longer need their desk or parking space bookings. You can create a list of reasons for users to choose from, decide which booking types each reason applies to, and require a supporting note where needed.
---

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# Desk & Parking Space Cancellation Reasons

## Understand why desks and parking space booking are cancelled

Cancellation reasons help you capture why users no longer need their desk or parking space bookings. You can create a list of reasons for users to choose from, decide which booking types each reason applies to, and require a supporting note where needed.

Administrators can choose whether users are asked for a reason and whether providing one is mandatory. Recorded cancellations and reasons can be reviewed in the relevant reports and downloaded for further analysis.

### **Enabling Cancellation Reasons**

1. Open the **Rules** page and find the settings for **Desks** or **Parking Spaces**.
2. Switch on **Ask for cancellation reason** for the booking type you want to collect reasons for.
3. If users must provide a reason, also switch on **Make the reason mandatory**.
4. **Save** your changes.

Repeat these steps for the other booking type if you want to collect cancellation reasons for both desks and parking spaces.

![Screenshot 2026-10-13 at 11.49.59](https://knowledgebase.clearooms.com/hs-fs/hubfs/Screenshot%202026-10-13%20at%2011.49.59.png?width=670&height=271&name=Screenshot%202026-10-13%20at%2011.49.59.png)

### **Creating and Managing Cancellation Reasons**

1. Go to the **Cancellation Reasons** section.
2. Add a reason for users to choose from when cancelling a booking.
3. Choose whether the reason applies to **desks**, **parking spaces**, or **both**.
4. Set whether the reason **requires a note**, so users must provide additional details when selecting it.
5. **Save** your changes.

Repeat these steps to build your list of cancellation reasons. Within the **Cancellation Reasons** section, you can:

- **Change the order** of reasons to arrange the selection list.
- **Edit a reason** to update it.
- **Delete a reason** you no longer need.
- **Change whether a note is required** for a reason.
- **Change which booking types a reason applies to**: desks, parking spaces, or both.

Make sure to **save your changes** after updating your reasons.

![Screenshot 2026-10-13 at 11.50.57](https://knowledgebase.clearooms.com/hs-fs/hubfs/Screenshot%202026-10-13%20at%2011.50.57.png?width=670&height=213&name=Screenshot%202026-10-13%20at%2011.50.57.png)

### **Providing a Cancellation Reason**

Once cancellation reasons are enabled and configured, users who cancel a desk or parking space booking will see a pop-up asking why they cancelled.

1. Open the booking and choose to cancel it.
2. Select a reason from the available options.
3. Provide additional details if the selected reason requires a note.

If **Make the reason mandatory** is enabled, users must provide a cancellation reason.

![Screenshot 2026-10-13 at 11.51.17](https://knowledgebase.clearooms.com/hs-fs/hubfs/Screenshot%202026-10-13%20at%2011.51.17.png?width=461&height=363&name=Screenshot%202026-10-13%20at%2011.51.17.png)

### **Reviewing and Downloading Cancellation Reports**

Go to the **Reports** page and open the report for the booking type you want to review:

- **Desk cancellation report** for cancelled desk bookings.
- **Parking spaces cancellation report** for cancelled parking space bookings.

You can review the cancellations and their recorded reasons, then **download the report** for further analysis.

![Screenshot 2026-10-13 at 11.52.04](https://knowledgebase.clearooms.com/hs-fs/hubfs/Screenshot%202026-10-13%20at%2011.52.04.png?width=652&height=287&name=Screenshot%202026-10-13%20at%2011.52.04.png)

![Screenshot 2026-10-13 at 11.52.15](https://knowledgebase.clearooms.com/hs-fs/hubfs/Screenshot%202026-10-13%20at%2011.52.15.png?width=574&height=389&name=Screenshot%202026-10-13%20at%2011.52.15.png)

 

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