--- title: Managing Deliveries description: Log parcels, notify recipients straight away and keep track of what's waiting to be collected. --- [Skip to content](https://knowledgebase.clearooms.com/managing-deliveries#main-content) ![Colour Transparent](https://knowledgebase.clearooms.com/hs-fs/hubfs/Colour%20Transparent.png?width=1672&height=313&name=Colour%20Transparent.png) Open main navigation Close main navigation - [Contact us](https://2feg9n.share-eu1.hsforms.com/2LEUbrOfJTIe01qcEQusU5w) [Contact us](https://2feg9n.share-eu1.hsforms.com/2LEUbrOfJTIe01qcEQusU5w) How can we help you? - There are no suggestions because the search field is empty. 1. [Clearooms Knowledge Base](https://knowledgebase.clearooms.com/?hsLang=en-gb) 2. [Arrivals HQ](https://knowledgebase.clearooms.com/arrivals-hq?hsLang=en-gb) 3. [Deliveries](https://knowledgebase.clearooms.com/arrivals-hq?hsLang=en-gb#deliveries) # Managing Deliveries ## Log parcels, notify recipients straight away and keep track of what's waiting to be collected. The Deliveries page shows every parcel logged at your kiosks or by reception. Recipients get an email as soon as a parcel is logged, and you can see what's waiting, chase unclaimed parcels and record collections. ### **How to open it** 1. Go to **Settings \> ArrivalsHQ**. 2. In the left-hand menu, under **Admin**, select **Devices \> Deliveries**. Select **Refresh** to see the latest parcels. ### **At a glance** | **Metrics** | **What it shows** | | --- | --- | | Awaiting collection | Parcels logged but not yet collected | | Collected today | Parcels collected so far today | | Received · 30 days | All parcels logged in the last 30 days | ### **Parcels list** Lists every parcel, newest first. Use the filters to show **All**, **Awaiting** or **Collected** parcels, or search by recipient or courier. For a parcel that's still waiting, select **Send reminder** to email the recipient again. ### **Log a delivery at reception** Couriers can log parcels themselves on the kiosk. Reception staff can also log one from the portal: 1. Select **Log a delivery**. 2. Search for the **Recipient**, or enter a team or free-text recipient instead, for example "Facilities team". 3. Enter the **Courier name** (the driver's name). 4. Optionally, enter the courier **Company** (for example, DPD or Royal Mail), the number of **packages,** and any **Notes**, such as "Left on the shelf by reception". 5. Select **Log delivery**. The recipient is emailed straight away. ### **Set up drop-off points** Drop-off points are the physical places where parcels are left, such as a mailroom shelf. They are shown to the courier on the kiosk's final screen and to the recipient in their email. If you have none, couriers are asked to leave parcels at reception. 1. Under **Drop-off points**, select **Add a drop-off point**. 2. Enter a name, for example "Mailroom shelf". 3. Optionally, add instructions for the courier. 4. Select **Add**. Assign one drop-off point to each kiosk. Kiosks can have their own point or share one. ### **Delivery settings** Recipients get an email the moment a parcel is logged. It includes the drop-off point and a one-tap **mark as collected** link. - **Edit email template** — opens **Account \> Email Settings**, where you can change the notification email. - **Auto-chase unclaimed parcels** — re-send the email until the parcel is collected: every 2, 4, 8, 24 or 48 hours. Choose **Off (manual reminders only)** to send reminders only from the parcel list. - **Keep delivery records** — how long parcel records are kept: 3, 6, 12 or 24 months, or **Keep forever**. Select **Save changes** after changing a setting. ### **Let couriers log deliveries on the kiosk** Whether the kiosk offers **Log a delivery** is set under **Branding \> Welcome screen \> Courier/delivery**. ### **Track delivery performance** The **Delivery insights** report shows collection times, throughput, aged parcels and reminder activity. The **Deliveries Report** under **Reports \> Downloads** lists every parcel in detail. **Tip:** Turn on auto-chase every 24 hours so parcels don't sit at reception for days. ![Screenshot at Nov 12 09-27-53](https://knowledgebase.clearooms.com/hs-fs/hubfs/Screenshot%20at%20Nov%2012%2009-27-53.png?width=670&height=171&name=Screenshot%20at%20Nov%2012%2009-27-53.png)   - [FAQs](https://knowledgebase.clearooms.com/faqs?hsLang=en-gb#main-content) - [General](https://knowledgebase.clearooms.com/faqs?hsLang=en-gb#general) - [Hosting & Security](https://knowledgebase.clearooms.com/faqs?hsLang=en-gb#hosting-security) - [Desk Booking](https://knowledgebase.clearooms.com/faqs?hsLang=en-gb#desk-booking) - [Meeting Rooms](https://knowledgebase.clearooms.com/faqs?hsLang=en-gb#meeting-rooms) - [Getting started](https://knowledgebase.clearooms.com/getting-started?hsLang=en-gb) - [General](https://knowledgebase.clearooms.com/general?hsLang=en-gb#main-content) - [Troubleshooting](https://knowledgebase.clearooms.com/general?hsLang=en-gb#troubleshooting) - 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