--- title: Multi-Tenant description: Run one shared reception point for a building used by several organisations, with each tenant on the same kiosk. --- [Skip to content](https://knowledgebase.clearooms.com/multi-tenant#main-content) ![Colour Transparent](https://knowledgebase.clearooms.com/hs-fs/hubfs/Colour%20Transparent.png?width=1672&height=313&name=Colour%20Transparent.png) Open main navigation Close main navigation - [Contact us](https://2feg9n.share-eu1.hsforms.com/2LEUbrOfJTIe01qcEQusU5w) [Contact us](https://2feg9n.share-eu1.hsforms.com/2LEUbrOfJTIe01qcEQusU5w) How can we help you? - There are no suggestions because the search field is empty. 1. [Clearooms Knowledge Base](https://knowledgebase.clearooms.com/?hsLang=en-gb) 2. [Arrivals HQ](https://knowledgebase.clearooms.com/arrivals-hq?hsLang=en-gb) 3. [Multi Tenant](https://knowledgebase.clearooms.com/arrivals-hq?hsLang=en-gb#multi-tenant) # Multi-Tenant ## Run one shared reception point for a building used by several organisations, with each tenant on the same kiosk. Multi-tenant reception lets one reception desk welcome visitors for every organisation in a shared building. Visitors choose the organisation they are visiting on the kiosk, and each tenant keeps its own hosts and settings. ### **How it works** 1. **Create a reception group** for the building's shared lobby. 2. **Invite the tenants:**  The other organisations that share the lobby. 3. **Assign tablets** to the group, so those kiosks serve every tenant. 4. **Tenants accept:** Each organisation appears on the kiosk only once it accepts your invitation. The organisation that creates the group is the host. Setting up a shared reception is admin-only. A tenant who joins sees only its own membership and overrides, not the host's full setup. ### **How to open it** 1. Go to **Settings \> ArrivalsHQ**. 2. In the left-hand menu, under **Admin**, select **Multi-tenant**. Select **Refresh** at any time to see the latest invitation and tenant status. ### **What you see on the page** **Your organisation:** A summary of your own organisation as it appears at reception: its name and status (for example, **Active**), its logo or initial, its accent colour, the number of hosts and the kiosks it uses. **Reception invitations**: Invitations from other organisations asking you to appear at *their* shared reception. If there are none, the panel says "No invitations right now". **Reception groups:**  The shared receptions you host. For each group, the table shows: | **Column** | **What it shows** | | --- | --- | | Group | The group name and the building (site) it fronts | | Tenants | How many organisations are in the group, and how many are active | | Tablets | The tablets serving the group, or "No tablets" | Use **Search groups** to find a group, and **Manage**, **Rename** or **Delete** to work with it. ### **Create a reception group** 1. Under **Reception groups**, select **New group**. 2. Enter a **Name** for the shared reception point, usually the building it is in, for example, "Riverside House reception". 3. Optionally, choose a **Site** — the building your tenants share. Tablets in the group should be on this site. Leave it as **No specific site** if it doesn't apply. 4. Select **Create group**. The new group appears in the Reception groups table. ### **Invite tenants** 1. Next to the group, select **Manage**. The **Tenants** panel opens. 2. Select **Add tenant**. 3. Enter the **Admin email** of an admin at the organisation you want to invite. This must be the email of their Clearooms account. 4. Optionally, enter a **Display name** — how the organisation appears on the kiosk, for example "Acme Legal (3rd floor)". If you leave it blank, their own organisation name is used. 5. Select **Send invitation**. The invited admin sees your invitation under **Reception invitations** on their own Multi-tenant page. Their organisation appears on the kiosk once they accept. ### **Set the order tenants appear in** In the Tenants panel, drag tenants into the order you want, or use the arrows. This is the order visitors see them on the kiosk. ### **Assign tablets to the group** 1. In the group's **Tablets** column, select **No tablets** (or the current tablet list). 2. Tick the paired tablets that should serve this reception. Each tablet shows its office and current setting, for example "Organisation default". 3. Select **Close**. A tablet can only serve one reception group. Assigning a tablet to a group moves it off your organisation's default setup. ### **Rename or delete a group** - Select **Rename** to change the group's name or site, then select **Save**. - Select **Delete**, then **Delete group** to confirm. Its tenants are removed and any tablets in the group go back to your organisation default. This can't be undone. ### **Join another organisation's reception** If your organisation is a tenant in someone else's building: 1. Open **Multi-tenant** and look under **Reception invitations**. 2. Accept the invitation to appear on their kiosk. As a tenant, you see only your own membership and overrides. 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