--- title: Restricted Service description: Learn why your Clearooms account may be on restricted access, what limitations apply, and how to restore full functionality. Get guidance on payments, preventing future restrictions, and quick steps to reactivate your account. --- [Skip to content](https://knowledgebase.clearooms.com/restricted-service#main-content) ![Colour Transparent](https://knowledgebase.clearooms.com/hs-fs/hubfs/Colour%20Transparent.png?width=1672&height=313&name=Colour%20Transparent.png) Open main navigation Close main navigation - [Contact us](https://2feg9n.share-eu1.hsforms.com/2LEUbrOfJTIe01qcEQusU5w) [Contact us](https://2feg9n.share-eu1.hsforms.com/2LEUbrOfJTIe01qcEQusU5w) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledgebase.clearooms.com/?hsLang=en-gb) 2. [General](https://knowledgebase.clearooms.com/general?hsLang=en-gb) 3. [Troubleshooting](https://knowledgebase.clearooms.com/general?hsLang=en-gb#troubleshooting) # Restricted Service ## Understand Restricted Access, Its Causes, and How to Restore Full Clearooms Functionality. If your account has been placed on restricted access, the following Q&A will help you understand why and provide details on how to get back online quickly. ### **What does this mean** Desk booking is currently unavailable and users will see no available desks, instead all available desks will be grey and indicate that desk booking is disabled. Users will still see desks they have booked, can checkin and out and cancel bookings, the only restriction is booking new desks. ### **Why has this happened** Our payment terms are 30 days from invoice date, reminders are sent to the nominated email address provided on the account the day before it is due, on the day it is due and once it is over due. We only add an account to restricted service if there is no communication regarding the late payment and when the invoice goes past 15 days overdue. ### **How can I prevent this happening again** You can set up a direct debit from this link to avoid late payments in the future. [https://pay.gocardless.com/AL00045288Z252](https://pay.gocardless.com/AL00045288Z252) ### **How do I get my account back to full service** Your invoices are listed at [https://portal.clearooms.com/settings/account/invoices](https://portal.clearooms.com/settings/account/invoices) and there are payment instructions on the invoice as well as a payment link for quick card payments. - [FAQs](https://knowledgebase.clearooms.com/faqs?hsLang=en-gb#main-content) - [General](https://knowledgebase.clearooms.com/faqs?hsLang=en-gb#general) - [Hosting & Security](https://knowledgebase.clearooms.com/faqs?hsLang=en-gb#hosting-security) - [Desk Booking](https://knowledgebase.clearooms.com/faqs?hsLang=en-gb#desk-booking) - [Meeting Rooms](https://knowledgebase.clearooms.com/faqs?hsLang=en-gb#meeting-rooms) - [Getting started](https://knowledgebase.clearooms.com/getting-started?hsLang=en-gb) - [General](https://knowledgebase.clearooms.com/general?hsLang=en-gb#main-content) - [Troubleshooting](https://knowledgebase.clearooms.com/general?hsLang=en-gb#troubleshooting) - 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