--- title: Sync Entra ID Departments To Clearooms Teams description: A step-by-step setup guide for resolving a missing or greyed-out department target attribute when configuring SCIM provisioning from Microsoft Entra ID (Azure AD) to Clearooms. --- [Skip to content](https://knowledgebase.clearooms.com/sync-entra-id-departments-to-clearooms-teams#main-content) ![Colour Transparent](https://knowledgebase.clearooms.com/hs-fs/hubfs/Colour%20Transparent.png?width=1672&height=313&name=Colour%20Transparent.png) Open main navigation Close main navigation - [Contact us](https://2feg9n.share-eu1.hsforms.com/2LEUbrOfJTIe01qcEQusU5w) [Contact us](https://2feg9n.share-eu1.hsforms.com/2LEUbrOfJTIe01qcEQusU5w) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledgebase.clearooms.com/?hsLang=en-gb) 2. [Security](https://knowledgebase.clearooms.com/security?hsLang=en-gb) 3. [SSO, SCIM Apps & Integrations](https://knowledgebase.clearooms.com/security?hsLang=en-gb#sso-scim-apps-integrations) # Sync Entra ID Departments To Clearooms Teams ## Follow these steps if the department target attribute is greyed out or missing when you set up SCIM provisioning from Microsoft Entra ID (Azure AD). ### **Before you start** - SCIM is already connected: the Tenant URL and secret token from the Clearooms portal are saved and **Test Connection** succeeds. - You are signed in to Entra as an **Application Administrator** or **Cloud Application Administrator** (or higher). - The users you want to sync have a **Department** value in Entra. ### **Why is it greyed out?** Entra only offers target attributes that exist in the application's SCIM schema. Department belongs to the standard SCIM *enterprise user extension*, which Entra does not list for a custom application by default. Clearooms supports it, so you only need to add it to the list once. ### **The attribute to use** Attribute name (copy exactly, it is case-sensitive): **urn:ietf:params:scim:schemas:extension:enterprise:2.0:User:department** Type: String ### **Part 1: Add the attribute to the schema** 1. **Open the attribute mappings** In the Entra admin center go to **Enterprise applications**, open your Clearooms app, then **Provisioning** and expand **Mappings** (or choose **Attribute mapping** in the left menu). Select **Provision Microsoft Entra ID Users**. **Do not use the Groups mapping:** it only offers displayName, externalId and members, so department can never be selected there. Check that the page shows *Source Object: User*. 2. **Show advanced options** Scroll to the bottom of the Attribute Mapping page and tick **Show advanced options**. 3. **Edit the attribute list** Click **Edit attribute list for customappsso**. 4. **Add the department attribute** In the empty row at the bottom of the list, enter: • **Name:** urn:ietf:params:scim:schemas:extension:enterprise:2.0:User:department • **Type:** String Leave *Required* and all other boxes unticked. 5. **Save:** Click **Save**, then confirm any prompt. The attribute now exists in the schema. ### **Part 2: Map Entra department to it** 1. **Add a new mapping** Back on the Attribute Mapping page, click **Add New Mapping**. | **Mapping type** | Direct | | --- | --- | | **Source attribute** | department | | **Target attribute** | The URN you just added (Now in the dropdown) | | **Match objects using this attribute** | No | | **Apply this mapping** | Always | What the finished mapping should look like: ![Screenshot at Sep 30 15-44-54](https://knowledgebase.clearooms.com/hs-fs/hubfs/Screenshot%20at%20Sep%2030%2015-44-54.png?width=670&height=405&name=Screenshot%20at%20Sep%2030%2015-44-54.png) **Save the mapping** Click **OK**, then **Save** at the top of the Attribute Mapping page.   ### **Part 3: Test and turn on** 1. **Test with one user** Go to **Provisioning \> Provision on demand**, choose a user who has a department set in Entra, and click **Provision**. Then check in Clearooms that the user has been added to a team named after their department. 2. **Start provisioning** Once the test works, go to the provisioning overview and click **Start provisioning** (or **Restart provisioning** if it was already running, which forces a full re-sync so existing users pick up their department). ### **Troubleshooting** | Target attribute list is empty or only shows group fields | You are on the Groups mapping. Go back and open Provision Microsoft Entra ID Users instead. | | --- | --- | | Attribute not in the dropdown | Save the schema change in Part 1 first, then reload the page and add the mapping again. | | No "Edit attribute list" link | Check that Show advanced options is ticked and that you hold an admin role listed above. | | Team not created | Confirm the URN has no typos or spaces, the source value is not blank, and the user was included in the sync scope. | | Existing users unchanged | Use Restart provisioning to force a full sync, or wait for the next cycle (about 40 minutes). | | Anything else | Check Provisioning logs in Entra for the user, and send us the error text. | ### **Need a hand?** Contact the Clearooms support team and include a screenshot of your attribute mapping page and the relevant Provisioning log entry. - [FAQs](https://knowledgebase.clearooms.com/faqs?hsLang=en-gb#main-content) - [General](https://knowledgebase.clearooms.com/faqs?hsLang=en-gb#general) - [Hosting & Security](https://knowledgebase.clearooms.com/faqs?hsLang=en-gb#hosting-security) - 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