Sync Entra ID Departments To Clearooms Teams

SCIM is already connected: the Tenant URL and secret token from the Clearooms portal are saved and Test Connection succeeds.
You are signed in to Entra as an Application Administrator or Cloud Application Administrator (or higher).
The users you want to sync have a Department value in Entra.

Entra only offers target attributes that exist in the application's SCIM schema. Department belongs to the

standard SCIM enterprise user extension, which Entra does not list for a custom application by default.

Clearooms supports it, so you only need to add it to the list once.

Attribute name (copy exactly, it is case-sensitive):

urn:ietf:params:scim:schemas:extension:enterprise:2.0:User:department

Type: String

Open the attribute mappings

In the Entra admin center go to Enterprise applications, open your Clearooms app, then Provisioning and expand Mappings (or choose Attribute mapping in the left menu).

Select Provision Microsoft Entra ID Users. Do not use the Groups mapping: it only offers displayName, externalId and members, so department can never be selected there. Check that the page shows Source Object: User.
Show advanced options

Scroll to the bottom of the Attribute Mapping page and tick Show advanced options.
Edit the attribute list

Click Edit attribute list for customappsso.
Add the department attribute

In the empty row at the bottom of the list, enter:

• Name: urn:ietf:params:scim:schemas:extension:enterprise:2.0:User:department

• Type: String

Leave Required and all other boxes unticked.
Save: Click Save, then confirm any prompt. The attribute now exists in the schema.

Add a new mapping
Back on the Attribute Mapping page, click Add New Mapping.

Mapping type	Direct
Source attribute	department
Target attribute	The URN you just added (Now in the dropdown)
Match objects using this attribute	No
Apply this mapping	Always

What the finished mapping should look like:

Save the mapping

Click OK, then Save at the top of the Attribute Mapping page.

Test with one user

Go to Provisioning > Provision on demand, choose a user who has a department set in Entra, and click Provision. Then check in Clearooms that the user has been added to a team named after their department.
Start provisioning

Once the test works, go to the provisioning overview and click Start provisioning (or Restart provisioning if it was already running, which forces a full re-sync so existing users pick up their department).

Target attribute list is empty or only shows group fields	You are on the Groups mapping. Go back and open Provision Microsoft Entra ID Users instead.
Attribute not in the dropdown	Save the schema change in Part 1 first, then reload the page and add the mapping again.
No "Edit attribute list" link	Check that Show advanced options is ticked and that you hold an admin role listed above.
Team not created	Confirm the URN has no typos or spaces, the source value is not blank, and the user was included in the sync scope.
Existing users unchanged	Use Restart provisioning to force a full sync, or wait for the next cycle (about 40 minutes).
Anything else	Check Provisioning logs in Entra for the user, and send us the error text.

Contact the Clearooms support team and include a screenshot of your attribute mapping page and the relevant Provisioning log entry.

Follow these steps if the department target attribute is greyed out or missing when you set up SCIM provisioning from Microsoft Entra ID (Azure AD).