--- title: The visitor sign-in experience at the kiosk description: See what visitors experience at the ArrivalsHQ kiosk, from the welcome screen and visitor details to health checks, badge photos and the thank-you screen. --- [Skip to content](https://knowledgebase.clearooms.com/the-visitor-sign-in-experience-at-the-kiosk#main-content) ![Colour Transparent](https://knowledgebase.clearooms.com/hs-fs/hubfs/Colour%20Transparent.png?width=1672&height=313&name=Colour%20Transparent.png) Open main navigation Close main navigation - [Contact us](https://2feg9n.share-eu1.hsforms.com/2LEUbrOfJTIe01qcEQusU5w) [Contact us](https://2feg9n.share-eu1.hsforms.com/2LEUbrOfJTIe01qcEQusU5w) How can we help you? - There are no suggestions because the search field is empty. 1. [Clearooms Knowledge Base](https://knowledgebase.clearooms.com/?hsLang=en-gb) 2. [Arrivals HQ](https://knowledgebase.clearooms.com/arrivals-hq?hsLang=en-gb) 3. [Journeys](https://knowledgebase.clearooms.com/arrivals-hq?hsLang=en-gb#journeys) # The visitor sign-in experience at the kiosk This guide walks through what a visitor sees when they sign in on your ArrivalsHQ kiosk tablet. In order to have your ArrivalsHQ kiosk Log a visitor you need to first create a journey (Or pick one from our template to journeys) that includes the following steps: Visitor type picker and visitor details form. The exact screens depend on the sign-in journey assigned to the tablet. The example below uses a typical visitor journey: visitor details, a health check, a photo, then a thank-you screen, with the host notified and a badge printed in the background. If you wish to use the same journey as the one in this guide you can select the “Standard visitor” Journey from the journey templates. Visitor journeys are useful for receptionists, hosts and anyone helping visitors at the front desk.   **Good to know** The steps, questions and wording are set in your journey. See **Creating and editing a sign-in journey** to change them. The welcome screen text, logo and colours are set in **Settings \> Branding**. Admins can try any journey from the journey builder using **Preview as visitor**, without signing anyone in.   1. The welcome screen When nobody is using the kiosk, it shows your welcome screen. From here a visitor can: - **Tap to sign in** to start the sign-in journey. - **Scan a QR code** or hold a pre-registered QR code up to the screen, if they were invited in advance. - **Visitor sign out** when they leave. - **Courier? Log a delivery** at the bottom of the screen, for couriers dropping off parcels. The welcome screen also shows your logo, welcome message, the site name and today’s date. Your admin can show or hide each of these options in Settings \> Branding, so your kiosk may look slightly different. ![](https://knowledgebase.clearooms.com/hs-fs/hubfs/image-png-Nov-10-2026-03-37-31-9322-PM.png?width=315&height=236&name=image-png-Nov-10-2026-03-37-31-9322-PM.png)  2. Choosing a visitor type If the journey asks for a visitor type, the visitor is asked **How can we help today?** and picks the option that suits them, for example Visitor, Contractor or Candidate Interview. Their choice decides which steps they see next, so a contractor might be shown a safety video that other visitors skip. If your journey treats every visitor the same, this screen is skipped. ![](https://knowledgebase.clearooms.com/hs-fs/hubfs/image-png-Nov-10-2026-03-42-33-7682-PM.png?width=315&height=236&name=image-png-Nov-10-2026-03-42-33-7682-PM.png)  3. Entering their details The visitor fills in their details, such as full name, email address and company. Fields marked with a **\*** are required. Under **Who are you here to see?**, the visitor types at least three letters of their host’s name and picks them from the list. They then select **Sign in** to continue. ![](https://knowledgebase.clearooms.com/hs-fs/hubfs/image-png-Nov-10-2026-03-43-18-2872-PM.png?width=315&height=192&name=image-png-Nov-10-2026-03-43-18-2872-PM.png)  4. Health and safety steps If the journey includes compliance steps, the visitor completes them next. In this example they answer two quick health questions with **Yes** or **No**, then select **Continue**. Depending on your journey, visitors may also be asked to: - sign a document, such as an NDA or site induction - watch a safety video - read and acknowledge safety instructions *![](https://knowledgebase.clearooms.com/hs-fs/hubfs/image-png-Nov-10-2026-03-45-31-1400-PM.png?width=315&height=192&name=image-png-Nov-10-2026-03-45-31-1400-PM.png)*  *5. Taking a photo* If the journey includes a photo, the kiosk camera opens so the visitor can take a picture for their badge. They select **Take photo**, or **Skip** if skipping is allowed. ![](https://knowledgebase.clearooms.com/hs-fs/hubfs/image-png-Nov-10-2026-03-45-57-8103-PM.png?width=315&height=192&name=image-png-Nov-10-2026-03-45-57-8103-PM.png)  6. What happens in the background Some steps run without anything showing on the tablet. In this example: - **Notify someone**: the host is told their visitor has arrived, for example by email. - **Print badge**: a visitor badge prints at reception, if a badge printer is set up.  7. The thank-you screen Once signed in, the visitor sees a thank-you message, for example asking them to take a seat while their host comes to meet them. The visit is recorded in your ArrivalsHQ logs. After a few seconds the kiosk goes back to the welcome screen, ready for the next visitor. They can also select **Sign in another visitor** to start again straight away. ![](https://knowledgebase.clearooms.com/hs-fs/hubfs/image-png-Nov-10-2026-03-48-36-5513-PM.png?width=315&height=192&name=image-png-Nov-10-2026-03-48-36-5513-PM.png)  **Tips for reception** - Keep the kiosk charged, connected to Wi-Fi and in a spot where visitors can see it as they arrive. - If a visitor cannot find their host, check the host is set up in ArrivalsHQ under Hosts & access. - Encourage hosts to pre-register visitors so they can sign in quickly with a QR code. - Remind visitors to sign out when they leave, so your logs and fire roll call stay accurate.           - [FAQs](https://knowledgebase.clearooms.com/faqs?hsLang=en-gb#main-content) - [General](https://knowledgebase.clearooms.com/faqs?hsLang=en-gb#general) - [Hosting & Security](https://knowledgebase.clearooms.com/faqs?hsLang=en-gb#hosting-security) - [Desk Booking](https://knowledgebase.clearooms.com/faqs?hsLang=en-gb#desk-booking) - [Meeting Rooms](https://knowledgebase.clearooms.com/faqs?hsLang=en-gb#meeting-rooms) - 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