--- title: Viewing And Exporting Logs description: View and filter ArrivalsHQ activity logs, run the Visitor Log Report for any date range, and export your logs and insight reports as CSV files. --- [Skip to content](https://knowledgebase.clearooms.com/viewing-and-exporting-logs#main-content) ![Colour Transparent](https://knowledgebase.clearooms.com/hs-fs/hubfs/Colour%20Transparent.png?width=1672&height=313&name=Colour%20Transparent.png) Open main navigation Close main navigation - [Contact us](https://2feg9n.share-eu1.hsforms.com/2LEUbrOfJTIe01qcEQusU5w) [Contact us](https://2feg9n.share-eu1.hsforms.com/2LEUbrOfJTIe01qcEQusU5w) How can we help you? - There are no suggestions because the search field is empty. 1. [Clearooms Knowledge Base](https://knowledgebase.clearooms.com/?hsLang=en-gb) 2. [Arrivals HQ](https://knowledgebase.clearooms.com/arrivals-hq?hsLang=en-gb) # Viewing And Exporting Logs ## This guide shows you how to view and filter your logs, run the Visitor Log Report and export your data as a CSV. **1. Open Logs** - Log in to the Clearooms portal and go into your Settings and select the ArrivalsHQ tab. - In the left-hand menu, under Management, select Logs. **2. Filter your logs** Use the options at the top of the page to find the events you need. - **Event type:** select All, Devices or Settings & admin. Each shows how many events it holds, for example Devices 2. - **Dates:** choose a start and end date to see events in that range. - **Search:** search for visitors, devices or printers. The Logs filters ![Screenshot 2026-11-12 at 09.25.49](https://knowledgebase.clearooms.com/hs-fs/hubfs/Screenshot%202026-11-12%20at%2009.25.49.png?width=670&height=335&name=Screenshot%202026-11-12%20at%2009.25.49.png) **3. Read your logs** Events are grouped by day, newest first, with the number of events for each day. Each event shows: - what happened, for example Kiosk Jake's Kiosk paired - any extra detail, for example the device or what changed - the time and how long ago it happened Times are shown in your organisation's time zone, for example Europe/London. Select Refresh to load the latest events, or Load more at the bottom of the page to see older ones. Events grouped by day ![Screenshot 2026-11-12 at 09.27.31](https://knowledgebase.clearooms.com/hs-fs/hubfs/Screenshot%202026-11-12%20at%2009.27.31.png?width=612&height=458&name=Screenshot%202026-11-12%20at%2009.27.31.png) **4. Run the Visitor Log Report** The Visitor Log Report shows every visit to your offices, including expected arrivals, sign-ins, sign-outs, no-shows and visit durations, with visitor type and host details. 1. In the ArrivalsHQ left-hand menu, under Management, select Reports to expand it, then select Downloads. Use the Reports option in the ArrivalsHQ menu, not the Reports link in the top menu bar. The page that opens is headed Reports. 2. Under ArrivalsHQ Reports, select Visitor Log Report. The report opens on its own page. Select Back to return. ArrivalsHQ \> Reports \> Downloads ![Screenshot 2026-11-12 at 10.12.55](https://knowledgebase.clearooms.com/hs-fs/hubfs/Screenshot%202026-11-12%20at%2010.12.55.png?width=670&height=326&name=Screenshot%202026-11-12%20at%2010.12.55.png)   1. Choose your filters: 2. **Filter visits between:** the date range to report on. 3. **Filter by offices:** one or more offices, or All offices. 4. **Filter by visitor types:** one or more visitor types, or All visitor types. 5. **Filter by status:** Any status, Expected, Incomplete, On site, Signed out, No-show or ID required. 6. Select Run Report. To change your filters after running the report, select Change filters. Run Visitor Log Report ![Screenshot 2026-11-12 at 10.14.56](https://knowledgebase.clearooms.com/hs-fs/hubfs/Screenshot%202026-11-12%20at%2010.14.56.png?width=541&height=454&name=Screenshot%202026-11-12%20at%2010.14.56.png) **5. Export your data** There are two ways to download your data as a CSV. - **Export your logs:** on the Logs page, select Export CSV. - **Download insight reports:** in the ArrivalsHQ menu, go to Reports \> Downloads. Under Insight reports, choose a Period (Last 7 days, Last 30 days, Last 90 days or Custom), then select Download CSV next to the report you need. For example, Visitor overview includes check-in trends, visitor types, companies, peak hours and the activity ledger. 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