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ArrivalsHQ - Setup Progress

See how close your reception is to going live, and what to set up next.

The Setup progress page is a checklist for getting ArrivalsHQ ready for your first visitor. It shows how much of the essential setup is done, highlights the next step, and links straight to each setting.

How to open it

  1. Go to Settings > ArrivalsHQ.
  2. In the left-hand menu, select Help & support > Setup progress.

Select Refresh to update your progress after making changes. Select Take the setup tour for a guided walkthrough of ArrivalsHQ.

Your progress

At the top of the page, you see:

  • A percentage score, for example 60%, with a status such as Nearly there
  • How many essentials are done, for example, "3 of 5 essentials done"
  • Next up — the next essential step to complete

The essentials

Your kiosk can't take its first visitor until these five steps are done:

Step What to do 

Brand your kiosk

Add your logo, accent colour and welcome message. This is the first thing visitors see

Publish a sign-in journey

Build the steps a visitor goes through, then publish the journey. The guided wizard gets you a working journey in minutes

Pair a kiosk tablet

Install the ArrivalsHQ app on an Android tablet and pair it using the code from the Kiosks page

Assign a journey to every kiosk

Choose which journey each kiosk runs. A kiosk without a journey can't sign anyone in

Add your hosts

Add the people visitors come to see. Hosts appear in the kiosk search and get arrival notifications

Completed steps show a View button so you can review them. Steps still to do are numbered and show a Set up button, which takes you to the right page.

Recommended steps

These aren't required to go live, but help you get the most from ArrivalsHQ:

  • Add compliance documents: NDAs, safety inductions or policies visitors sign on the kiosk, targeted by visitor type
  • Set up badge printing: Design a badge and connect a label printer, so visitors get a printed badge when they sign in
  • Prepare for evacuations: Add an assembly point and enrol fire marshals, so a roll call is one tap away
  • Connect Slack or Teams : Post visitor arrivals to a channel your team already watches, as well as sending host emails
  • Kiosk online now : Check your paired kiosks are online. Kiosks check in every minute, and an offline kiosk has usually lost power or Wi-Fi

Tip: Work through the essentials in order. Each one builds on the last, and the Next up message always shows the step to do now.