FAQs
Find quick answers to the most common questions about using Clearooms, from bookings to account management.
General
- What Is Clearooms?
- Can We Run Usage Reports From Clearooms?
- What Languages Are Supported
- Can Clearooms Create Custom Booking Questions For Users To Complete?
- Can Clearooms Integrate With Other Systems/Platforms?
- Will We Be Tied Into A Contract?
- Can We Pay By Invoice Rather Than By Credit Card?
- How Do We Start The Free Trial?
Hosting & Security
- Where Is Clearooms Hosted?
- What Firewalls Are Used?
- Could Clearooms Be Compromised?
- Has Clearooms Been Penetration Tested To Check For Vulnerabilities?
- How Do You Ensure My Data Is Secure?
- How Are Usernames And Passwords Stored?
- Does The Application Support Single Sign On (SSO) And SCIM (User Provisioning)?
Desk Booking
- We Have A User Who Has Tested Positive For COVID-19. How Can We Tell Who Was In The Office At The Same Time?
- We Have Dedicated Desks For Users. Can We Restrict Who Can Book A Desk?
- What Is The Pricing Structure?
- What Type Of Floor Plans Are Required?
- We Have Multiple Office Locations. What’s The Best Way To Manage This?
- We Have A High Number Of Staff Who Use Our Offices. How Many Users Can I Add?
- Can I See My Desk Bookings In My Own Calendar?
- Can We Book Car Parking Spaces Through Clearooms?
- We Need To Ensure A Safe Distance Is Kept Between Booked Desks For Social Distancing. How Can We Do This?
- Is There An Easy Way To See Which Colleagues Are In On A Given Day?
- How Can You Tell If A User Attended After Booking A Desk?
- We Need A Gap Between Bookings For Desks To Be Cleaned. Can Clearooms Help With This?
- In Our Office, We All Sit At The Same Desks Each Day. Will Clearooms Still Be Useful?
- We Don’t Want Our Staff To Book Their Own Desks. Can Admin Control Desk Bookings/Cancellations On Their Behalf?
Meeting Rooms
- What Hardware Is Required For Booking Meeting Rooms?
- Can The App Be Rebranded To Our Brand?
- I Don’t Currently Use My Email Provider’s Calendar. Can I Still Use Clearooms For My Meeting Rooms?
- How Do I Integrate My Calendar?
- Can We Show The App On Multiple Devices For The Same Room?
- How Can We Avoid Adding More Physical Touchpoints To The Office? How Can We Minimise This?
- Can We Order Catering From The Clearooms Platform?