--- title: Cancellation Policies description: Cancellation policies let you control refunds when users cancel bookings. Each policy defines the refund percentage based on how far in advance the booking is cancelled. --- [Skip to content](https://knowledgebase.clearooms.com/cancellation-policies#main-content) ![Colour Transparent](https://knowledgebase.clearooms.com/hs-fs/hubfs/Colour%20Transparent.png?width=1672&height=313&name=Colour%20Transparent.png) Open main navigation Close main navigation - [Contact us](https://2feg9n.share-eu1.hsforms.com/2LEUbrOfJTIe01qcEQusU5w) [Contact us](https://2feg9n.share-eu1.hsforms.com/2LEUbrOfJTIe01qcEQusU5w) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledgebase.clearooms.com/?hsLang=en-gb) 2. [OpenSpaces](https://knowledgebase.clearooms.com/openspaces?hsLang=en-gb) # Cancellation Policies ## How to manage booking refunds with OpenSpaces Cancellation policies let you control refunds when users cancel bookings. Each policy defines the refund percentage based on how far in advance the booking is cancelled. ### **Default Policy** Every account must have at least one cancellation policy. The default policy applies to guest users or bookings/packages that do not have a specific policy assigned. ### **Creating a Cancellation Policy** To create a new cancellation policy: 1. Click **Create New Cancellation Policy** in your dashboard. 2. Enter a **Name** for the policy. 3. Enable **Default** if this policy should apply to all unassigned bookings. 4. Set **Refund Rules** for specific time ranges: - Define **Hours From / To**, specifying how far in advance the booking is cancelled. Example ranges: - **"0–12"** means cancellations made **within 12 hours of the booking** - **"12–24"** means cancellations made **between 12 and 24 hours before the booking** - **"24–Blank"** means **any cancellation made more than 24 hours in advance** - **Ensure ranges are continuous with no gaps to avoid conflicts.** 5. Assign the **Refund Percentage** for each time range.  - Each time range can have its own refund percentage, allowing you to define how much a user is refunded depending on when they cancel. 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