Compliance Coverage Report

he Compliance coverage report shows how well your visitor sign-in process meets your compliance requirements. It covers document acknowledgements, such as NDAs and site rules, and ID verification from driver's licence and passport scans.

How to open it

1. Go to Settings > ArrivalsHQ.
2. In the left-hand menu, select Reports > Compliance coverage.

Use Last 7 days, Last 30 days, Last 90 days or Custom to set the period, and Refresh to load the latest data.

Headline figures

Documents

Shows an acknowledgement funnel for each document, so you can see how many visitors were shown it and how many accepted it. Use the All types filter to focus on one type of document.

If no documents appear, add a document step to a journey under Admin > Journeys to start collecting acknowledgements.

Signed or ticked

When visitors accept a document, they either draw their signature or tick a box. This panel shows:

• The percentage of acknowledgements that were signed
• Signed: Visitors who drew their signature
• Ticked only: Visitors who ticked a box without signing

Only documents with Signature required turned on ask for a signature. You can change this for each document under Admin > Documents.

ID verification

Shows coverage and expiry for driving licence and passport scans:

• Captured: Visitors whose ID was scanned
• Skipped: visitors who skipped the ID step
• Coverage: The share of visitors with ID captured
• By document type: The split between driving licences and passports
• Documents expiring soon: Captured IDs close to their expiry date

The panel also shows how many ID documents were securely purged in the period, in line with your data retention settings.

Exporting

Select Download CSV to export the full report, or the CSV button on a panel to export just that section. These exports are useful evidence for audits.