Skip to content
Contact us
  • There are no suggestions because the search field is empty.

Delivery Insights Report

Monitor parcel collection times, throughput and deliveries still waiting at reception.

The Delivery Insights report shows how quickly parcels logged at reception are collected by staff. Use it to spot parcels that have been waiting too long and to check that collection reminders are working.

How to open it

  1. Go to Settings > ArrivalsHQ.
  2. In the left-hand menu, select Reports > Delivery insights.

Use Last 7 days, Last 30 days, Last 90 days or Custom to set the period, and Refresh to load the latest data.

Headline figures

Metrics

What it shows

Awaiting collection

Parcels currently waiting to be collected. "All clear" means none are waiting

Avg time to collect

The average time between a parcel being logged and collected

Oldest waiting

The parcel that has been in the queue longest

Collection rate

Parcels collected compared with parcels received

Aged parcels

Lists parcels that have been waiting for more than 24 hours. If every recent parcel has been collected promptly, this panel shows "Nothing aged".

Throughput

Compares parcels Received with parcels Collected in the period, with a chart of parcels received over time. A growing gap between the two means parcels are building up at reception.

Logging source

Shows where parcels were recorded: at the Kiosk or by Reception staff.

Reminders

Shows the automatic and manual collection reminders (chasers) sent to staff:

  • Reminders sent: The total number of reminders
  • Parcels chased: How many parcels needed at least one reminder
  • A chart of collection chasers sent over the period

Exporting

Select Download CSV to export the full report, or the CSV button on a panel to export just that section.

Tip: If parcels are regularly appearing under Aged parcels, check that your staff list is up to date under Management > Staff, so recipients receive their delivery notifications.