Fleet Health Report

The Fleet health report shows whether your kiosks are ready to welcome visitors. Use it to spot tablets that are offline, running low on battery, on an old app version or failing to print badges, before they cause a queue at reception.

How to open it

1. Go to Settings > ArrivalsHQ.
2. In the left-hand menu, select Reports > Fleet health.

The page shows when the data was last updated. Select Refresh for the latest status, and use Last 7 days, Last 30 days, Last 90 days, or Custom to set the period for reliable printing.

Fleet summary

Battery

Shows the charge of paired tablets, grouped as Healthy, Low, Critical or Unknown. Plug in any tablet in the Critical group as soon as possible.

App versions

Shows which version of the kiosk app each tablet is running. If tablets are behind the latest build, a banner at the top of ArrivalsHQ tells you how many need updating. Select View devices to manage them.

Print reliability

Tracks badge printing for the selected period:

• Total, Done, Failed and Queued print jobs
• Failure rate: The share of print jobs that failed
• Avg latency: How long a badge typically takes to print

Kiosks table

Lists every kiosk, sorted so those needing attention appear first. For each kiosk you can see:

• Kiosk name and office
• Status (Online or Offline)
• Battery level
• App version
• Wi-Fi signal strength (in dBm; closer to 0 is stronger)
• When it was last seen
• Any issues, such as Offline or Low battery

To narrow the list, use the status filter (All statuses, Online, Offline, Needs attention) or type in the search box to filter by kiosk name, office, version or issue.

Exporting

Select Download CSV to export the full report, or the CSV button on any panel to export just that section.