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Raising A Support Ticket For ArrivalsHQ.

Contact the Clearooms support team about a bug, question or feature request, and track your ticket's progress.

If you need help with ArrivalsHQ, you can raise a ticket with the Clearooms support team from the portal. Tickets let our team track your query and keep you updated until it is resolved.

How to open it

  1. Go to Settings > ArrivalsHQ.
  2. In the left-hand menu, select Help & support > Raise a ticket.

This opens the Support Centre, where you can choose how to get help:

  • Knowledge Base: Search self-service articles for answers to common questions
  • Create New Ticket: Send a query to the support team
  • View All Tickets: See tickets you have already raised
  • Start Live Chat: Chat with a support agent in real time

Create a ticket

  1. In the Support Centre, select Create New Ticket.
  2. Enter a Title that sums up the issue, for example "Kiosk not printing badges at Innovation House".
  3. Choose a Type:
    • Bug Report: Something isn't working as expected
    • Feature Request : An idea or improvement you'd like to see
    • Question: You want to know how something works
    • Help Request: You need help getting something done
  4. Add a Description. Use the formatting toolbar to add structure or code snippets if needed.
  5. Optionally, select Upload Files to attach screenshots or documents. Each file can be up to 10MB.
  6. Select Create Ticket: Title, Type and Description are required.

Track your tickets

Select View All Tickets in the Support Centre to see the tickets you have raised and their progress.

What to include

To help us resolve your ticket faster, include:

  • The office and kiosk affected, if relevant
  • What you expected to happen and what happened instead
  • The steps to reproduce the issue
  • Screenshots of any error messages